As excited as I am, and many people are, about making major strides in improving the capabilities of diabetes technology, we have to keep in mind the limitations of technology.  There is often a time and a place where innovations can improve the daily life and “workflow” of a person with diabetes, but there are situations where face-to-face human encounters will never be replaced.  I had a recent reminder of this. At one of the locations where I work, I do regular video-chat