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Redesigning HealthCare: More Thoughtful, More Caring

  • Writer: Aaron Neinstein
    Aaron Neinstein
  • Apr 29, 2013
  • 1 min read

I went in to the dermatologist last week for an annual skin check and, instead of a humiliating, cold, and uncomfortable paper gown, this cotton spa robe was instead waiting for me to change into.  My experience of whether I was working with an empathetic and caring physician was shaped before she even set foot in the exam room.  Small touches like this robe can make a dramatic difference in the patient experience.  This does not mean that “luxury” can or should replace high-level medical care.  However, thoughtful touches like this robe can enhance and augment high quality medical care to make it even better, and we should not ignore these opportunities to make our patients feel more comfortable.


Spa Robe and Sonos at Doctor's Office

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Dr. Aaron Neinstein is the Chief Medical Officer at Notable, the leading intelligent automation company for healthcare. In this role, he employs his care delivery expertise to strengthen Notable's product strategy and roadmap, ensure high-value customer outcomes, and foster healthcare community engagement on the value of AI and automation for patients and care teams.

 

Prior to joining Notable, Dr. Neinstein spent over a decade as a physician executives in digital health and informatics, most recently as Vice President of Digital Health at UCSF Health. He is an Associate Professor in the UCSF Division of Endocrinology, with a clinical practice focused on diabetes care.

© 2020 by Aaron Neinstein MD

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